Winning at Social Customer Care PDF
By:Dan Gingiss
Published on 2017-03-08 by Createspace Independent Publishing Platform
This is the kind of book that you don't read once; you read it forever.-Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best practices called |8 Steps to Winning at Social Customer Care.| Learn how to: navigate social media's growing role in the overall customer experience develop your own Social Customer Care Philosophy decide which technology provider fits with your company recruit and train a stellar team of social customer service agents establish a scalable process, including crisis management and proactive customer service integrate Social Customer Care with the rest of your business Gingiss gives you an invaluable glimpse at how top brands are |winning| at customer service in social media, and provides the tools for you to do the same at your company.
This Book was ranked at 12 by Google Books for keyword Business Money Industries novel.
Book ID of Winning at Social Customer Care's Books is RKziAQAACAAJ, Book which was written byDan Gingisshave ETAG "vsqWQ4DXLwA"
Book which was published by Createspace Independent Publishing Platform since 2017-03-08 have ISBNs, ISBN 13 Code is 9781542732383 and ISBN 10 Code is 1542732387
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